You can change or cancel the subscription anytime. Once you have cancelled, you’ll still have access to your credits until the end of your subscription cycle.

 If you are unsatisfied with the service we are providing, cancel any paid subscription within a one week period of subscribing contact us. We will refund your money in full.

The credits will not be transferred to your new plan. However, you can upgrade at least 24 hours before the renewal date and any unused credits will still be valid for 30 days.

If you need more credits, we can help. Pay as you go credits are available in-app for all paid plans for unexpected surges in business activity, so you never have to worry about being left without the tools you need to succeed.

With Shopia’s multi-language support, words are considered tokens, where 1,000 tokens is about 750 words in English. In languages such as Arabic or Chinese this is calculated differently. In Arabic, مرحبا is roughly 5 tokens, whereas 你好 is 4 tokens. Every time Shopia’s AI generates text, words are consumed from your account. An exception to this are automatic AI suggestions. Cases where a large input is required to generate text (e.g summarisation, Article Rewriter, Instructional, etc.), Input tokens count towards the words consumed.